Help Desk Ultimate – ecommerce.aheadworks.com The Help Desk Ultimate extension, developed by aheadWorks Co. is a perfect customer care and support solution for your Magento-based ecommerce site. Help Desk Ultimate is fully integrated into Magento platform. It can receive tickets and ticket replies from the user interface, administrative interface and emails. With this module you can create departments responsible for tickets management, trace the history of all communications and provide yourself with an integrated bots and spam protection mechanism.